Welcome to Kezusino

    SHIPPING POLICY

    Shipping Policy at kezusino.com

    At kezusino.com, we are committed to providing a seamless and hassle-free shopping experience. To ensure your order arrives promptly and securely, we partner with leading carriers, including FedEx, DHL, and UPS.

    Order Processing Time

    What is Order Processing?
    Order processing refers to the time between when you place your order and when it is dispatched to the carrier for shipment.

    Standard Processing Time

    • Most orders are processed within 1–3 business days after payment confirmation.
    • Orders placed on weekends or holidays may experience slight delays.

    Our Operational Hours

    • Our warehouse operates Monday to Friday during standard business hours, excluding public holidays.
    • During peak seasons, we strive to minimize processing delays.

    USA Delivery Estimates

    • Orders shipped within the United States typically arrive within 5–12 business days (UTC/GMT -5:00), including both processing and transit time.
    • We work with trusted carriers (FedEx, DHL, UPS) to ensure reliable delivery.

    Shipping Fees

    • Free Shipping: Orders over $20
    • Standard Shipping Fee: $3.99 for orders under $20

    Estimated Delivery Times

    Once your order is shipped, you will receive a confirmation email with tracking details to your registered email address.

    Changing Your Shipping Address

    You may update your shipping address free of charge before we provide your tracking number.

    Tracking Your Order

    • Registered users: Log in to your kezusino.com account to view tracking, shipping, and handling details.
    • Guest orders: Track your order using your Order ID and email address.

    Order Cancellations

    • Before shipment: Contact us immediately for a full refund with no additional fees.
    • After shipment: Our standard return policy will apply.

    Key Definitions

    • Handling Days: The time taken for your order to leave our warehouse.
    • Transit Days: The carrier’s estimated delivery time, which may vary due to shipping delays or weather conditions.

    For any shipping-related questions, please contact us at:
    📧 kezusino@outlook.com