Returns & Refund Policy

At kezusino.com, we strive to provide high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we offer a 30-day return window from the date of delivery.

Eligibility for Returns & Refunds

You may request a return or refund under the following conditions:
✅ Damaged or Defective Products – If your item arrives with manufacturing defects or quality issues.
✅ Incorrect Product – If you receive a different item than what you ordered.

Return Timeframe

• Return requests must be initiated within 30 days of delivery.
• Requests made after this period will not be accepted.

How to Initiate a Return

1. Contact Us – Email kezusino@outlook.com with:
   • Your order number
   • Reason for return
   • Photos (if applicable)
2. Approval & Instructions – Our team will review your request and provide:
   • A return address
   • A prepaid return label (if applicable)

Return Conditions

• Items must be unused, in original packaging, with all tags/labels intact.
• Returns that show signs of wear, damage, or missing components may be rejected.

Refund Process

• Once your return is approved, refunds are processed within 1-2 business days.
• The refund will be issued to your original payment method.
• Depending on your bank/card issuer, it may take 7-15 days to reflect in your account.

Return Shipping Costs

• Free returns if the error is ours (wrong item, defective product).
• For other returns, customers cover return shipping unless otherwise stated.

Exchanges

• Need a different size or model? Contact us, and we’ll assist with an exchange at no extra cost.

Order Cancellations

• Cancellations are possible only before shipment.
• Once shipped, our standard return policy applies.

Contact Us

📧 Email: kezusino@outlook.com
🕒 Operating Hours:

• Mon–Fri: 8:00 AM – 6:00 PM
• Sat–Sun: Closed

Return Address:
KAMPUNG KUALA GRIS, 18000
KUALA KRAI, KELANTAN

Policy Updates

kezusino.com reserves the right to modify this policy at any time. Continued use of our site constitutes acceptance of these terms.